Help
Let us help you find the answer.
Choose the question closest to your situation. If you still need help, email us.
Where can I view my photos?
Open Foto Angels using the button on this website or the invitation you received. Enter your access details only on the Foto Angels website.
I cannot find my access details. What should I do?
Check the information provided by the photo session organiser or educational institution. If you cannot find it, email us with a brief explanation. Additional verification may be needed to restore access.
My access code does not work.
Check that you are using the correct link and have not added spaces to the code. If the problem continues, describe the error message in your email. Do not send your password or access code.
Where can I find my order details?
Look for the confirmation in your email and the order details in your Foto Angels profile. If the email is missing, check your spam folder too.
Where can I download a digital photo?
Check whether a digital file is included in the product or set you purchased. Look for downloads in your Foto Angels profile. If you need help, include your order number.
My product is different, damaged or missing from the package.
Email us with your order number, the product concerned and a description of the issue. We will help establish what happened and what can be done. You do not need to include a child’s photo in your first message.
Can I change or cancel an order?
Contact us with your order number. The available options depend on the product, the stage of fulfilment and the applicable terms. Product faults are considered separately from a change of preference.
Who can I contact about personal data?
For questions about personal data processed by Online Photos, email info@onlinephoto.lv. If your question concerns an account or processing on the external platform, also refer to the privacy information on Foto Angels.
